# FanKit

> FanKit is a loyalty program platform for local businesses. Customers save a loyalty card to Apple Wallet or Google Wallet by scanning a QR code — no app downloads, no physical cards, no sign-up forms. Businesses scan passes from any web browser to stamp visits and unlock rewards, and reach customers directly via Push and SMS campaigns.

## Overview

FanKit helps local businesses run loyalty programs that bring customers back. It works on both iPhone and Android through the wallet app already installed on the customer's phone.

**How it works:**

1. **Design a card** — brand, colors, rewards, and visit threshold.
2. **Share a QR code** — on the counter, receipt, or table. Customers scan and the card saves to their wallet.
3. **Scan on each visit** — progress is tracked automatically; rewards unlock at the threshold.
4. **Send campaigns** — Push and SMS messages go directly to the customer's phone.

Setup takes under 2 minutes.

## Who it's for

Coffee shops, restaurants, bars, barbershops, salons, gyms, spas, laundromats, car washes, clinics, veterinary offices — any local business with repeat customers.

## Features

### No app downloads
Customers scan a QR code and the loyalty pass saves to the wallet app already on their phone (Apple Wallet on iPhone, Google Wallet on Android). No account creation, no forms.

### Cross-platform
Apple Wallet and Google Wallet are both supported out of the box.

### Push and SMS campaigns
- **Push notifications** — included in FanKit Pro, limited to 1 campaign per 24 hours.
- **SMS campaigns** — pay-as-you-go via SMS credit packs.

Both are delivered directly to the customer's phone — no algorithmic feeds or paid ad reach.

### Lock-screen proximity reminders
When a customer is near the business, the wallet pass can surface on their lock screen automatically.

### Web-based scanner
The business-side scanner runs in any web browser on any phone, tablet, or laptop. No POS integration and no special hardware required.

### Real-time pass updates
The customer's wallet pass updates instantly when a stamp is scanned.

## Pricing

### FanKit Pro
- **$39 USD/month** billed monthly, or
- **$29.25 USD/month** billed yearly ($351/year — 25% savings)
- **14-day free trial**, no credit card required to start
- Paid by credit or debit card
- Prices are in USD. For customers in Mexico, charges convert to MXN using the exchange rate published in the Diario Oficial de la Federación (DOF) on the day of payment.

Pro includes:
- Unlimited customers
- Full access to customer contact details
- Team members with custom access levels
- SMS and push notification campaigns (SMS via credit packs)
- Multiple rewards with custom visit thresholds
- Multiple locations for segmentation
- Customer analytics and insights

### FanKit Free
- $0 forever
- Unlimited customers
- Single reward only
- No SMS or push campaigns
- Customer contact details hidden
- 1 team member, 1 location
- No analytics

### SMS Credit Packs

| Credits | Price | Per message |
|---|---|---|
| 100 | $12.00 | $0.12 |
| 250 | $27.50 | $0.11 |
| 500 | $50.00 | $0.10 |
| 1,000 | $90.00 | $0.09 |

Credits never expire. Failed SMS deliveries are automatically refunded.

### SMS coverage
SMS campaigns work with all major carriers in Mexico, Brazil, Colombia, USA, and Canada.

## Reward and threshold guidance

Thresholds range from **3 to 20 visits**. A good rule of thumb is ~1.2× the typical monthly visit frequency of a regular:

- Daily businesses (coffee, breakfast): 8–12 visits
- Weekly businesses (restaurant, bar, car wash): 6–10 visits
- Monthly businesses (barbershop, spa, vet, clinic): 3–6 visits

Effective rewards have high perceived value to customers and low marginal cost to the business (e.g., a free specific item rather than a percentage discount on the whole bill).

## Billing and account FAQ

**What happens after the 14-day trial?**
The account automatically moves to the FanKit Free plan (single reward, 1 location, no campaigns, contact details hidden). No data is lost.

**Will I be charged if I don't add a card during the trial?**
No. Without a card on file, the account simply drops to the Free plan after 14 days.

**Can I cancel anytime?**
Yes, if a card has been added, cancellation is available at any time.

**Are refunds available?**
No — this is stated in the Terms of Service. Cancellation prevents future charges.

**Invoices in Mexico (CFDI)**
CFDI invoices are issued for Mexican customers. RFC and tax details can be provided after payment.

## Data and privacy

**Customer data ownership**
On FanKit Pro, customer data belongs to the business and can be exported at any time. Export is not available on the Free plan (and contact details are hidden on Free).

**Opt-out**
Customers can opt out at any time — standard unsubscribe for SMS, and deleting the wallet pass stops push notifications.

**Customer list import**
Importing existing customer phone numbers is not supported by design. Customers must sign up themselves by scanning the QR code so they pass through the consent flow, keeping the list clean and campaigns compliant.

## Technical FAQ

**Internet requirement**
The scanner runs in the browser and requires Wi-Fi or mobile internet to register a visit.

**POS, Zapier, and API integrations**
None today. FanKit is a standalone web app with no POS integrations, no Zapier, and no public API. Scanning works in any browser, so external integrations are not required to operate.

## Links

- Marketing site: https://fankit.io
- Sign up / start free trial: https://app.fankit.io/join
- Existing customer login: https://app.fankit.io